Week 5

During the week 5 I received the information requested from the library staff, providing me the numbers of how many people goes to the library and borrow books monthly. With that in mind, I chose the last month (June) to base myself, as it is the most recent one and also the closest to my reality of interviewing 1% of this value, due to this short time available. It is possible to see the data below:

Month	No. of people using the Britannia Mill Library	No. of books issued using Self-service Units at Britannia Mill
Sept 2012	4521	1781
Oct 2012	12163	6075
Nov 2012	14550	5384
Dec 2012	8118	3165
Jan 2013	9241	3881
Feb 2013	10445	4220
Mar 2013	9449	3965
Apr 2013	9553	3681
May 2013	11248	2465
Jun 2013	5104	1680

Besides that, I finish the questionnaire and collected the answers from 51 people, representing 1% of the users. It wasn't possible collect the answers directly in the library cause most of the students were away for the summer and the library was practically empty, so I did an online survey and ask students from all over the place to answer it and share it with other students. The questionnaire is show below:

QUESTIONNAIRE

This questionnaire aims to identify the efficiency of this library Self-checkout machine according to the users’ perception. Please answer the questions below as honestly as possible. It will be used in a project which objective is to evaluate the function of this machine and enhance the user’s experience, proposing any changes who prove to be needed.

1. Regarding the Self-checkout machine, classify the items below in a scale from 1 to 5, 1 being Very poor, 2 – Poor, 3 – Good, 4 – Very good, 5 – Excellent.

Speed: 1       2       3      4      5

Ease to understand: 1       2       3      4      5

Ease to use: 1       2       3      4      5

Screen adequacy to the environment: 1       2       3      4      5

2. Do you use to study in the library?

Yes (  )                        No (  )

SOCIAL

             3. You are:

             Male (  )                      Female (  )

                   Undergraduate (  )      Post-Graduate (  )

             British (  )                    Foreign (  )