Third week

On the third week information regarding the machine, such as photos, screen shots of each screen, and ergonomics - height, depth, length - were collected, at the same time as the book Total Design, from Gillian Hollins, was read and marked with some quotes for posterior use. Besides that, the final adjustments to the project scope were finished and it was approved.

Some Quotes

“A service is any activity or benefit that one party can give to another that is essentially intangible and does not result in the ownership of anything. Its production may or may not be tied to a physical product.” (Kotler, 1986)

“The most important thing about intangibles is that customers usually don’t know what they’re getting until they don’t get it.” (Levitt, 1981)

“It is important that we design not for just the product but the environment in which it is used… making everyday life more comfortable and more accessible and reassuring.” (Colin Clipson, 1988)